30. Quality in Construction and Services

The process of removing irregular portions of stones and facilitating their easy transportation is known as

The five determinants of services quality in order of importance are:

As per the service-quality model, the system of individualized and caring attention to customers is

Statements-(I): project appraisal taking place in the preconstruction stage of the project:
statements-(I): The performance appraisal taking place in the post-construction stage of the project.

Design of a questionnaire is mainly focused on :

Which of the following standard is regarding general guidelines of construction project:

Services cannot be.

Construction safety important because of:

Customers asses complaint incidents in terms of:

According to Deming, Quality problems are